Shipping policy
Please be advised that the holidays and public holidays its holidays for all employees of Tawreed and shipping companies
Tawreed trusted third-party carrier to ensure the timely shipping of your order.
We allow you to choose the most convenient time for your delivery, on any day, on another day according to your geographical area, or during any week or even month.
We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address and we consider the signature of anyone at the address as a receipt of the order.
If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree to another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 7 working days from the first delivery attempt.
Tawreed trusted third-party carrier to ensure the timely shipping of your order.
We allow you to choose the most convenient time for your delivery, on any day, on another day according to your geographical area, or during any week or even month.
We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address and we consider the signature of anyone at the address as a receipt of the order.
If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree to another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 7 working days from the first delivery attempt.
DELIVERY SCHEDULE:
- We process and ship all our orders 6 days a week (except some remote areas ), except for Sunday and UAE Public Holidays.
- Orders placed after 4:00 pm will be processed the next working day to be delivered within 3 to 5 working days (except BDA and NSA ) timings and days of shipping explained in the section above.
Important Delivery Information:
- A signature is required upon receipt of the shipment.
- We insure all packages in transit from our warehouse to the delivery address against theft and incidental damage. Once the package has been signed for it is no longer insured by us.
- We reserves the right to add extra charges to the shipping delivery if your location is in a remote area.
- If you want to cancel or refund your order, please head our Contact page and follow the steps to lodge a request.
- Please note that if your order has already been shipped and you want to cancel it, you will need to receive it first and then follow the return process.